Quality Control and After-Sales Service

Transaction Process:

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From inquiry to installation, and throughout the lifetime of the instrument, Drawell provides our customers with professional and personalized support to ensure their instruments maintain maximized uptime and optimized productivity.

  • Dedicated Team
  • Drawell’s dedicated team of applications scientists, engineers, and service managers not only assist our customers with technical inquiries and scientific questions but also, help them plan for the future to bring their research to the next level.
  • Upgrade Supports
  • When your instrument approaches the end-of-guaranteed support period, turn to Drawell team for additional support and upgrade options.

For more information, visit our website: www.drawellanalytical.com

We’ve got you covered.

  • Pre-Installation services
  • Providing free pre-installation advice and guidance. 
  • Providing a demonstration video if necessary.
  • User training
  • Operation manuals are in English.
  • Training by Drawell skilled engineers can happen in our factory in China, or at site in customer’s country. Cost depends on where and when the training happens.
  • Warranty services
  • 1 year free, including repairing quality-damaged parts, and offering replacements of selected parts (shipping cost is extra).
  • 5% of the product price is charged for extending the warranty before the end of the official warranty.
  • Online support
  • To discuss the problem and get it resolved, online chats, real-time video calls, and screen sharing are available as per customers’ comfort.
  • Return/Replacement
  • If quality problems cause any misfuntion of Drawell products, free spare parts can be offered. In certain terms and conditions, the broken machines can be replaced within the warranty.
  • Upgrades
  • Upgrading software for the device is provided within the warranty.

Please don’t worry.

A: High quality to avoid any defective products (CE and ISO Certified ).

A: Protective packaging to avoid damages during delivery.

A: Fast delivery within the promised lead time after full payment. No delay.

A: OEM with customers’ brands or labels available by extra charging.

Possible customization for certain products according to customers’ requirements.

A: Long lifespan (5-10 years) if properly used and maintained the machines.

Package Display

Parts of Training

How to get in touch with us?

Google: https://www.drawellanalytical.com

YouTube: @drawellscientific: https://www.youtube.com/channel/UCiB-ymlYYijwf9Et6dvdsYg

Contact: Fiona Luo

Mobile/WhatsApp/Wechat: +86-13320353102

Email: [email protected]

Skype: sales08_806