Actual Order FeedbackHome / Service / Actual Order Feedback 1. About Product Quality We have an Australian customer who buy our centrifuge many times. In the first beginning, we received his inquiry. After the discussion about product specifications and price, we finally confirmed the order. Every big order starts with samples, and so does he. Then he received the machine. It works very well and our customer is satisfied with this machine. So then, we start to discuss the order of 20 pcs. Then we had in-depth cooperation of 50pcs machine. In addition to this model, he also bought other models this year. 2. After-sale Service Support (1) High Pressure Homogenizer We have an American customer who bought high-pressure homogenizer machine in 2022. The customer had a problem with the instrument during use. Then we established WeChat group chat to communicate and help customers solve problems quickly and accurately through text and video. Then after replacing accessories and resetting parameters, the machine back to normal work. (2) X-Ray Fluorescence Spectrometer After one of our customers received the handheld X-Ray Fluorescence Spectrometer (XRF), he had some problems with setting the curve. Then our engineers provided video, text, and picture guidance to help the customer set the curve. Customers are also very satisfied with our services.