Quality Control and After-Sales Service
Please don't worry, our products are superior in quality, If you have any problems, please feel free to let us know, we are glad to support as below:
▶ Good quality firstly to avoid any defective products, Protective packaging to avoid destroy during delivery ; ( CE and ISO Certified ).
▶ Pure English operation manuals; installation & operation video will be provided to you as guidance; No delay fast delivery service.
( usually 7~15 working day after payment )
We could provide Online instruction; Real-time support by video call or voice chat.
▶ During warranty time, we can send product accessories when you need them for free; Technical guidance is free and ready forever.
▶ Your technicians can come to our factory for training, Drawell engineers can go to your place for local support ( installation, training, debugging, maintenance ).
▶ Products can be customized according to your requirements; OEM service available with customers’ brand.
* Generally the machine can use 5~10 years for average even longer if you use it properly.
Lab Africa in South Africa; Arablab in Dubai; Analytica Latin America in Brazil; PITTCON in the USA; Analytica in Russia; Analytica in Germany.
From more than 80 countries, partners and distributors usually come to visit Drawell from all over the world.
When customers need, we will provide online service all the time except sleep, no matter working time or resting time, no matter working days or holiday.
You can contact us through: Email, Skype, Whatsapp, Wechat, QQ, Facebook, Linkedin and etc. Anytime.
Our engineers can go to any country to do local help.